At 4 Seasons in Victoria, we pride ourselves on our commitment to customer service. We want our clients to feel confident with their purchase, and we work to ensure that you get the right product to fit your family’s unique needs. From hot water heaters to electric fireplaces, our knowledgeable staff is happy to help you enhance your home! Please browse the testimonials below to learn what our clients think about our service, or give us a call today!
During the recent cold weather, my furnace stopped working and our house became very cold. We called 4 Seasons for assistance during the night, and they sent out a technician the very next morning. It was diagnosed our furnace repair parts were not available and I requested a new furnace and within 2 days they installed and working well. We received great service from their efficient staff.
Spencer, I wanted you and your team at 4 Seasons and your contractors to let you know how pleased I am with the installation of my new furnace and hot water tank, and the disposal of the old system.
Everything and everyone was here on time and as promised.
Every person who worked on the project was courteous and professional both in behavior and how they spoke - in particular I noted that this behavior continued even when I was out of view.
There was pride in workmanship - as evidenced by attention to detail the fact that my heat pump is now professionally wired in as opposed to how it was done by the initial installers, when the removal of some oil lines lifted some of the cement, a cement patch was applied, the worksite was left clean or cleaner than when you arrived.
The office and accounting staff were prompt in their replies, courteous and professional.
My heat pump is working in concert with the new furnace right from the get go. When it was first installed it took at least four trips for the installer to get working- sort of…
We are enjoying the two gas appliances that your company installed. They certainly give a delightful ambience to the rooms as well as making them cozy.
Your installers did a great job on the installation. They were creative in the manner that they ran the gas lines and accomplished the install in a very tidy manner with no unsightly copper lines visible. Both Dennis and Owen were most pleasant to work with. They are to be commended for their efficient work and great result.
North Saanich, BC
I had a new high efficiency gas furnace installed to replace our very old and inefficient oil furnace. I received detailed opinions and an itemized quote and my emails and phone questions were answered promptly. The 3 man crew arrived on the scheduled time and date. They removed my old furnace; altered the duct work to fit the new furnace and were finished the job by 3:30 pm. They cleaned up and took away the old furnace and duct and arranged to have the oil tank removed. They tested the furnace and gave me operation details. The crew were very professional and knowledgeable and I would give 4 Seasons the highest recommendation.
Brentwood Bay, BC
I have just had my gas furnace and 2 gas water heaters replaced by 4 Seasons.
I did get 3 quotes and 4 Season’s quote was very competitive. What also pushed me to go with 4 Seasons with the BBB award for their impeccable service from beginning to end.
I was first explained very clearly what my options were without being pushed in getting the most expensive options etc.
I received a prompt, detailed quote.
Later on, I changed my mind and made changes and all this was accepted without problems. My thermostat was even upgraded at no charge.
They came on time on the day of the installation. The crew was polite and smiling (on a Monday morning!). Once the job was finished, I was explained everything about the new products etc.
They left my basement and the surrounding area clean.
I would highly recommend them.
Before 4 Seasons, I contacted a couple of contractors who are dealing with heat pumps in Victoria. None of them gave me a satisfied answer until I called 4 Seasons.
They answered all my questions and addressed all my concerns. Gave me a very detailed explanation on how a new heating system will be installed and working in my house and what I would need to do to optimize both comfort and efficiency. His knowledge about heat pumps, furnace and dedicated working attitude impressed and convinced me to go ahead with 4 Seasons.
Both the furnace and heat pump crews worked hard and efficiently. They removed the old oil furnace and tank, installed the gas furnace and heat pump in two days. That’s a lot of work. Everything was well-organized and went smoothly. No mess at all. They were very polite and friendly and cleaned all the debris before left.
Now my 36-year-old furnace has been removed and replaced with top of the line heat pump which is working very well in my home. I am very happy with the installation and results and would like to give big thanks to the installation groups for their amazing professional services. Definitely I will recommend 4 Seasons to my friends and people around me who are thinking about installing a heat pump.
We used 4 Seasons last year when we had our old furnace serviced by Sean. His service was so good that we decided to then use 4 Seasons for a new furnace quote and the same standard of service was maintained. When we went ahead with the installation, we were very pleased with the service provided by Spencer and the installation team. Based on the first class service that we received, we will certainly use and recommend 4 Seasons in the future.
Oak Bay, BC
We’ve had 4 Seasons service our fireplace for over 4 years and they have always done an excellent job. Starting with the courteous office staff who book in the calls, to the technicians who are efficient and knowledgeable and answered all my questions and concerns, 4 Seasons is the best in the business. I’ve tried a number of different companies over the years, and 4 Seasons stands above the rest.
Our experience with 4 Seasons has been overwhelmingly positive and we will highly recommend them. We have never been as excited about a new appliance as we have been with our new gas furnace! It is quiet and keeps our house warm and toasty. Thank you 4 Seasons.
Central Saanich, BC
I experienced excellent customer service and the staff always got back to me within the hour. They were friendly, helpful, and answered all my questions. The installation team was speedy and professional, and had seamless coordination between various professionals needed to do the job.
Nice job by your crew. They showed up on time, were polite and pleasant to work with. They were mindful of keeping my place clean and cleared away all traces of their presence. The installation is tidy and looks very good. They were very helpful with information about using and maintaining the stove. Good lads.
Having decided to install a gas fireplace in our living room, we researched local companies.
It was decided to go with 4 Seasons of Central Saanich due to good recommendation from a colleague who had a wood stove installed by them.
He had looked into the install and found that 4 Seasons offered the best deal and choice for him. He was well pleased with the service as were we.
I find that our Regency fireplace is a good product and I was very impressed with the two gentlemen who installed thee unit. They were courteous, quick and efficient.
I recommend 4 Seasons.
North Saanich, BC
I would like to recommend 4 Seasons for both high efficiency furnaces and gas fireplaces. I replaced my furnace over 2 years ago and am thrilled with the cost saving realizing by changing to gas.
Very professional and efficient with the installation, coordination and follow up. 4 Seasons prices were competitive, but even more important was the care that the installers took to ensure that I was 100% happy.
We recently had a new natural gas furnace put into our home by 4 Season. Everyone was on time, from the person removing our old oil furnace and tank to the team that installed the new unit.
Everything was explained to us in great detail, and one of the most important factors in us making the decision to go with 4 Season, is that they service their own units. I was also impressed by the Better Business Bureau Torch Awards they have won for service and installation in the past few years. As my wife and I are small business owners, dependable service is very important.
Stephan and Marian F.
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